Free Shipping on all orders over $75 | 30 Day Returns

Free Shipping on all orders over $75
30 Day Returns


Frequently Asked Questions

What do I do if I get locked out?

It is rare, but accidental combination reset do occasionally occur.  If the combination dials are inadvertently rotated while the center unlocking button is depressed, this will cause a new combination to be set.  The lock is a precise instrument and designed to allow users convenient setting, and re-setting, of the combination and because of this, accidental resets while uncommon, are possible. 

The good news is that your privacy accessory is functioning and once opened you can follow the instructions to reset it to your desired combination.

The easiest solution to open your CARTWRIGHT is to try combinations similar to the one you had previously set.  So if your combination was 4 & 5, try 3 & 5 or 4 & 4 and so forth. Be sure to be patient and attempt to depress the center button at each new combo you try.

If that fails then it is possible that your combo reset to something further away from your original combination, in which case we recommend patiently scrolling thru the combinations 0-0, 0-1, 0-2, up to 9-9 (100 possible combinations) and attempting to depress the center button at each combination.  At one of the combinations the center button will slide down and the zipper pull can be disengaged. This may seem daunting but the important thing is to be patient with the process.  One of the combinations will indeed unlock it.  

Once unlocked, you can reset the combination to your desired choice by depressing the center button (as you would to unlock it) and while keeping the button depressed, rotate the dials to your new desired combination, and then release the center button.  Now your new combination is set.

If the problem persists, contact us through our online form and we can have a Cartwright Care Representative walk you through the process over the phone.  We are happy to help.”

How do I set the droplock combination?

Rotate the lock dials to 0-0.  Hold the button down and rotate the dials to your desired combination and then release the button.  

How do I open the droplock?

The lock is present to 0-0. To open the lock, rotate the dials to 0-0. Slide the button down to release the zipper pull. Remove the zipper pull from the lock. 

What is the lock preset to?

The lock is present to 0-0. 

Does Cartwright have sustainability plans?

Yes. We are a new company but we are committed from day one to worker wellbeing and environmental stewardship, today and in the future. Our Societal, Environmental, and Sustainability Action Plan (SESAP) includes the following:

1. 85% Post-consumer packaging with a goal of 100% 

2. Suppliers must meet the strictest local and regional regulations regarding waste recycling and workplace safety standards.

3. Committed to using sustainable materials in new products and packaging with an emphasis on PET recyclable plastic bottles where available.

4. Working to reduce our carbon footprint, being energy conscious when factoring shipping and supply chain.

5.Commitment to corporate giving at the local level – current recipient Grace’s CLOSET

6. SESAP plan reviewed and updated annually so we can continually drive the conversation forward.